We are looking for a Support Technician EUS (Apple Mac) at our company, Bytes Managed Solutions.
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leaders.
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting on Apple Mac equipment.
- Ensure that all policies and procedures are followed according to the company requirement.
- Matric or other equivalent qualification
- A + and N + Qualification
Years of Experience:
- 2 years’ experience in maintaining equipment in an IT environment
- working experience on Apple Mac equipment
- Computer literate in relevant operating system
- Mechanical skills
- Electronic skills
- Soldering skills
- Faultfinding techniques
- MS Office
- Attention to detail
- Dedication to Customers
- Problem Analysis
- Output orientated